SHIPPING & DELIVERYView all
Do you provide worldwide shipping?
Yes! We are shipping worldwide. Click here for the list of countries we ship to.
How long will delivery take?
All orders will be processed within 1-3 business days.
For Hong Kong, Thailand, Macau, Taiwan, and China, delivery will take 2-5 business days.
For international deliveries, click here for more information,
How much does shipping cost?
We provide free shipping worldwide when you spend above a certain amount on your order.
Kindly refer to our shipping & delivery page for more information.
Do I have to pay duties and taxes?
Duties and taxes may incur for orders that are shipped outside of Hong Kong or Thailand depending on your country's customs regulations.
Any duties and taxes incurred are the responsibility of the recipient and are payable upon receipt of the goods. BAO Baby Wear will not be responsible for the cost for clearing customs upon delivery.
If you refuse to pay them, you will be responsible to arrange a return of the order back to our distribution centre in Hong Kong or in Thailand.
Please contact your local customs office for more information on your country's taxes and duties.
EXCHANGE & RETURNView all
It doesn't fit my baby, can I exchange or return?
For Hong Kong and Thailand, contact us within 14 days of purchase with your products unworn and at original conditions. We will exchange the right size for you.
For overseas countries, contact us within 14 days of purchase with your products unworn and we will initiate refund process once we receive the products back from you.
*Buyer is responsible for return postage.
For more information, please click here.
Do you offer exchanges for faulty items?
Yes of course and sorry if this ever happens. Please contact us and provide as much detail as possible for us to assist.
How do I return my product?
If you no longer want the purchased product, initiate the return with us within 14 days of purchase and ship the products at original conditions back to us (at your cost). We will inspect the items and refund your money accordingly via original payment method.
Which currency will my order be charged in?
All of our orders will be charged in HKD but we have THB and USD available on display for your easy conversion.
Can I track my order?
Depending on the delivery option you chose, the tracking link will be forwarded to your email address once it's been shipped out.
How can I cancel my order?
You can cancel the order through the Shopify portal within 24 hours after placing order.
If it does not work, you can contact us and we will provide assistance.
What if I receive the wrong product?
We are sorry if this ever happens. Please contact our customer support team at firstname.lastname@example.org with a photo of the incorrect product and order number. We will get back to you and ship you the correct piece as soon as possible.
How will my order be packed?
We believe in creating a cleaner world with less waste so we provide minimal packaging.
We use compostable mailer bags made of corn starch to pack our products. Click here for more details.
Do you offer gift wrapping?
At the moment, we do not provide gift wrapping. We believe that it's the thought that counts and minimal packaging means less waste.
However, we're happy to hand write a message to the recipient on your behalf. Simply leave a note on the check out cart page.
Will your products fit my baby?
Currently our products are designed to fit babies from birth to two years old.
They are designed to last two to three sizes longer than other major brands. They are expandable and designed to fit your little ones comfortably.
If you're not sure about the correct size, simply answer 4 questions to decide what's best for your little one.
If you prefer, check out our size chart for exact measurements.
If you have any other questions or looking for our suggestions, feel free to contact us for support.
What's the difference between ribbed and pointelle?
Ribbed is composed of 95% cotton and 5% spandex. It is very stretchy and even with chubby rolls, your little one will fit our pieces comfortably in snug fit. Best of all, it retains its shape even after being stretched out.
Pointelle is 100% cotton. It is silky soft and super tender to your little one's skin. We absolutely love the pattern. However, it does not do as great of a job to retain its shape and may stretched out after being hung for a long period of time.
Why does the actual colour of the product look different than the website?
We try our best to make sure our product pictures on our website are as true to actual product as possible.
However, lighting conditions at the time the photo was taken and the every monitor or display have different settings and the above may affect the product image's colour.
BAO Baby Wear cannot guarantee that the colours you see accurately portrays the true colour of the product.
How to clean?
1. We recommend you to untie the drawstrings before washing.
2. Simply toss them in the washing machine at no higher than 30C or hand wash at your convenience.
3. Tumble dry low or hang dry them naturally.
My little has grown out of their current BAO pieces, what can I do with the items?
We believe in reusing and upcycling products. All of our products are gender neutral so we suggest to pass them on to younger siblings or friends and family.
Alternatively, you can sell your pieces via different pre-loved retail platforms such as Retykle or BabyverseHK or any of your local facebook groups that resell clothing to give our products a second life.
We would love to hear what you do with your BAO pieces.